Online Casino Technology Upgrade Frustrates Players
A software technology upgrade that went wrong was being blamed for major player disruptions recently at a well known online casino site. Complaints from online casino fans playing at Ultimate Bet were rife after an upgrade caused the site to crash.
A software technology upgrade that went wrong was being blamed for major player disruptions recently at a well known online casino site. Complaints from online casino fans playing at Ultimate Bet were rife after an upgrade caused the site to crash. When it was repaired 24 hours later, players were unable to access their accounts and winnings due to functionality issues. When access was finally granted, a number of casino players reported that money was missing from their online casino accounts and demanded the gaming firm recompense them. However with the site still experiencing problems, customer support was unable to process all requests, causing some players to wait for days before being contacted.
The situation has sparked a hasty apology from the online casino technology, along with a commitment that safeguards are in place to ensure the incident will not be repeated. The firm’s statement included a plea to online casino fans to “hang in there” and promised a series of regular player promotions to make up for the inconvenience many experienced. However, some online casino fans remain unconvinced, pointing out that a large majority of their complaints are yet to be addressed. Those who have lost money from player accounts are particularly concerned.
The site upgrade at Ultimate Bet isn’t the first time an online casino site has been forced to go offline for a 24 hour period. Last year fans at a major poker site experienced hours of frustration after a software technology upgrade emptied player accounts and shut down gaming facilities for over 12 hours. While online casino operators have rushed to assure site members that their software is 99 percent of the time fully reliable, many acknowledge that occasional technological glitches are inevitable.