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National Lottery FAQ

We get lots of questions regarding the UK’s National Lottery and as a result have compiled this useful FAQ section to answer the more often asked questions. Read through our list below to get answers to the most asked questions. If your question isn’t answered here, contact support and our staff will find you an answer.

How Can I Play The National Lottery Online?

An online ticket concierge will enable players from all over the world to play any lottery they want. To participate, all you need to do is contact a representative of the ticketing agency of your choice which will purchase tickets on your behalf. Once tickets have been bought, you’ll receive a scanned copy of the original ticket. The Lotter is one such concierge service that can produce lottery tickets for you in several regions. After you’ve confirmed the numbers you wish to use, just wait for the next draw.

Can I Play The National Lottery From Outside the EU?

Yes. The National Lottery can be played from anywhere in the world using the services of an online ticketing concierge.

How Do I Claim My Prize If I Win?

An SMS or email will inform you following a draw if you have won a prize with your ticket’s numbers. If you’ve won £2,500 or less, the funds can be transferred to you electronically after the draw has been completed. If your prize is larger than this, you must claim your winnings in person, with a completed claim form and original lottery ticket.

How Long Do I Have to Claim My Winnings?

This claim deadline will vary from location to location, retailer to retailer, or between online ticketing agents. You’ll want to confirm with the lottery organization where your tickets were purchased or with your online ticketing concierge for an exact claim deadline.

How Long Will It Take To Receive My Winnings?

Winnings totalling €2,500 or less care typically transferred electronically or paid by check. Retailers are able to pay winners on-site up to a certain amount, typically a few thousand pounds. larger prizes and jackpots require paperwork and possibly travel before participants receive their reward. This can be anywhere from a  few days to a few months.

Is the Lottery A Cash Payout Or Annuity Payment Structure?

National Lottery cash prizes are awarded as a lump sum and are tax-free.

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